How do I track my order?

After your order ships, you will receive an email with a tracking link. You can also check your order status on our Find Your Order page at hairgenetix.com/pages/find-order.

What is the return policy?

Hairgenetix offers a 14-day return policy from the date of delivery. Products must be unused and in original packaging. Contact our support team to initiate a return.

How often should I use the mesotherapy kit?

We recommend one mesotherapy session per week for optimal results. Each session takes approximately 15-30 minutes. Consistency is key — most users see noticeable improvement after 8-12 weekly sessions.

Is the Hairgenetix treatment safe?

Yes. All Hairgenetix products are formulated with clinical-grade ingredients and rigorously tested under strict EU regulations. The treatment uses naturally occurring peptides (GHK-Cu, AHK-Cu) that are biocompatible and well-tolerated. Side effects are rare and typically limited to temporary mild scalp redness.

Do you ship internationally?

Yes, Hairgenetix ships to over 30 countries worldwide. Shipping times vary by destination: 2-5 business days within Europe, 5-10 business days for international orders. Free shipping is available on qualifying orders.

How do I contact customer support?

You can reach our customer support team via the Help Center contact form at hairgenetix.com/pages/help-center, or email us directly. We respond within 24 hours on business days. Support is available in English, Dutch, German, French, Spanish, Italian, Swedish, Danish, and Norwegian.

Can I use the copper peptide serum without the mesotherapy pen?

Yes, the Hairgenetix Copper Peptide Serum can be applied topically as a daily scalp treatment without the mesotherapy pen. However, combining the serum with weekly mesotherapy sessions significantly enhances absorption and results, as microneedling creates microchannels that deliver active ingredients directly to hair follicles.