Envio e Devoluções


Informações de Envio

We offer reliable and fast shipping options to ensure your produtos arrive as quickly and safely as possible. Orders are processed and shipped within 1-2 dias úteis. Entrega times may vary depending on your location, but you can track your order status every step of the way using our tracking system.

 Shipping Methods

  • Envio Padrão: Entrega within 5-7 dias úteis
  • Express Shipping: Entrega within 2-3 dias úteis
  • Overnight Shipping: Next-day entrega (disponível in select regions)

Order Tracking

Once your order is shipped, you will receive a número de rastreamento via email to monitor the entrega status.

Returns & Replacements

We want you to be completely satisfied with your purchase. If you’re not happy with your produto, we offer a hassle-free return and replacement process.

  • Returns: Produtos can be returned within 30 days of entrega for a reembolso total, as long as they are in their original condição.
  • Exchanges: If your produto is defective or you receive the wrong item, we will gladly exchange it for the correct produto.
  • Refunds: After receiving and inspecting the returned item, we will issue a refund to the original método de pagamento

Exclusion of Refunds due to Microagulhamento Discomfort

By purchasing microagulhamento-related produtos from HairGenetix.com, you acknowledge and accept that the application of such produtos, particularly those involving microagulhamento of the scalp, may cause varying levels of desconforto or pain depending on individual sensitivity.

HairGenetix makes no guarantees regarding individual tolerance to the microagulhamento process, and it is the responsibility of the buyer to assess whether such a tratamento is suitable for their personal comfort and pain threshold.

Refunds will not be granted on the basis that a cliente finds the tratamento process too painful or uncomfortable to continue. All purchases are made at the sole risk of the buyer, and the inability to tolerate the sensation of microagulhamento does not constitute a valid reason for a return or refund.

If you are uncertain about your ability to tolerate microagulhamento, we strongly recomendamos consulting with a qualified medical or dermatological profissional before making a purchase.

How to Return or Exchange

  1. Fill out the formulário de devolução here on the website.
  2. Print the filled out form and return label
  3. Pack the produto securely in its original packaging.
  4. Send it back to us using the return label.
  5. Once we receive the return, we’ll process your refund or replacement request promptly.

For more details or specific inquiries, feel free to Contact Us.