Terms & conditions
Introduction
These Terms and Conditions govern your purchases from and use of the website www.hairgenetix.com, operated by Hairgenetix B.V., The Netherlands (hereinafter referred to as “Hairgenetix”, “we”, “our” or “us”).
By accessing this Website or purchasing Products, you accept and agree to be legally bound by these Terms and Conditions. Please read them carefully before ordering or using our Products.
You must click the “I accept” checkbox at checkout to confirm your agreement.
If you do not accept these Terms, you will not be able to purchase Products from our Website.
1. Formation of Contract
Your order constitutes an offer to purchase Products from Hairgenetix.
A binding contract is only formed when we issue a dispatch confirmation email.
The contract applies only to those Products confirmed in the dispatch confirmation.
We are not obligated to supply any Products not included in the confirmation.
2. Product Use and Customer Responsibility
Hairgenetix provides minimally invasive cosmetic devices, including a microneedling pen with maximum needle depth of 1mm, and injectable hair growth serum for at-home mesotherapy.
By purchasing and using our Products, you confirm and agree that:
- You are over 18 years of age.
- You have read and understood all safety instructions and usage guidelines.
- You accept full responsibility for the use of the Products, including hygiene and application methods.
- You have no medical contraindications that would make microneedling unsafe, including but not limited to active skin infections, clotting disorders, or chronic health conditions.
- You understand that Hairgenetix Products are cosmetic only and not medical devices.
- You will seek professional training if you are inexperienced with microneedling.
- You release Hairgenetix from any liability arising from improper use, personal negligence, or medical complications.
3. Medical Disclaimer
Hairgenetix Products are designed for cosmetic purposes only. And as such have been CE approved.
They are not intended to diagnose, treat, cure, or prevent any medical condition.
Our Products have not been evaluated or approved by medical regulatory authorities (such as the FDA or European Medicines Agency) as medical devices.
Always consult a licensed healthcare provider before starting any cosmetic procedure involving microneedling, especially if you have pre-existing medical conditions.
No Product offered on Hairgenetix.com should be construed as a medical product, therapy, or treatment.
Use is entirely at the user’s own risk and discretion.
4. Microneedle Cartridges – Sterility, Single-Use, and Disinfection
Important:
- Microneedle cartridges are delivered sterile and individually sealed.
- Each cartridge should be used for only one session and then disposed of safely.
- If a cartridge must be reused, it must be thoroughly cleaned and disinfected immediately after use with minimum 70% medical-grade isopropyl alcohol.
- Hairgenetix strongly recommends single-use of cartridges for hygiene, safety, and best results.
- Using a non-sterile, damaged, or improperly cleaned cartridge can lead to infection, scarring, or other serious adverse reactions.
User Responsibility:
By purchasing, you acknowledge it is your duty to ensure proper sterilization and single-use practices.
Hairgenetix disclaims all liability for harm resulting from failure to follow these guidelines.
5. Payment
We accept payment by Visa, MasterCard, American Express, Apple Pay, Google Pay, and other listed methods.
All payments are securely processed via Stripe.
Hairgenetix does not store any credit card or payment information.
Orders must be paid in full before shipment.
6. Prices, VAT, and Customs
All prices on Hairgenetix.com are listed inclusive of Dutch VAT unless otherwise stated.
Please note: If your order is shipped to a delivery address outside the European Union, you may be subject to import duties and taxes, which are collected once the shipment reaches your destination. You are solely responsible for the payment of any such import duties and taxes. Hairgenetix has no control over these charges and cannot predict their amount, as they vary by country. We recommend that you contact your local customs office for further information before placing your order.
7. Delivery, Shipping & Cancellations
Orders are typically processed within 1–3 working days.
Delivery times vary based on destination and shipping method.
Hairgenetix ships worldwide. Deliveries are made in cooperation with postal services and their logistics partners. Risk of loss or damage transfers to the customer upon delivery.
If delivery is delayed for reasons beyond our control, we will inform you and offer cancellation if necessary.
Your order will typically be delivered within 4 to 6 working days after placement.
In any event, orders will be fulfilled within 30 days from the date of the dispatch confirmation, unless exceptional circumstances arise.
You will receive an email notification once your order has been dispatched.
Pre-orders are shipped as soon as they are booked into stock.
The estimated delivery date for pre-orders is indicated on the respective product pages.
Payments for pre-orders may be captured up to 30 days prior to the dispatch date.
Order Cancellation
You have the right to cancel your purchase and return delivered goods by contacting Hairgenetix customer service or using the contact form available on our website, provided you do so within 30 days of receiving the goods and the products are unopened, unused, and in the same condition as received.
The customer bears full responsibility for the risk and cost associated with returning the goods to Hairgenetix.
If you believe that delivery is delayed to a degree that you no longer wish to complete the purchase, it is your responsibility to contact us and cancel the order.
If the order has already been dispatched, you are required to accept delivery. Cancellation is not considered valid until you have received confirmation from Hairgenetix through one of the contact methods listed on our contact page.
If a product you have ordered has been discontinued, Hairgenetix reserves the right to cancel the purchase and fully refund the amount paid.
We will inform you if replacement or equivalent products are available.
8. Complaints Terms
It is important that you, as a customer, carefully inspect your goods upon receipt to verify that the products are correct and undamaged.
If any product is damaged during transport — whether the damage is visible or hidden — you must report this to the carrier as soon as possible.
If you notice that your item is damaged or does not match your order, you must also contact us within 30 days of receiving the product.
All complaints must be submitted to our customer service team using one of the contact methods listed on our contact page.
Please include your order number and a detailed description of the issue. We will respond as soon as possible.
The same process applies for product returns.
Defective products returned to Hairgenetix should be treated as if they were faultless; therefore, it is essential that all returns are packaged securely to prevent damage during transit.
Hairgenetix reserves the right to replace defective goods with the same model.
If the product has been discontinued, you will receive a full refund.
If a returned product is found to be free from defects, Hairgenetix will return the product to you.
9. Exclusion of Refunds – Microneedling Discomfort
By purchasing microneedling-related products from HairGenetix.com, you acknowledge and accept that the application of such products, particularly those involving microneedling of the scalp, may cause varying levels of discomfort or pain depending on individual sensitivity.
HairGenetix makes no guarantees regarding individual tolerance to the microneedling process, and it is the responsibility of the buyer to assess whether such a treatment is suitable for their personal comfort and pain threshold.
Refunds will not be granted on the basis that a customer finds the treatment process too painful or uncomfortable to continue. All purchases are made at the sole risk of the buyer, and the inability to tolerate the sensation of microneedling does not constitute a valid reason for a return or refund.
If you are uncertain about your ability to tolerate microneedling, we strongly recommend consulting with a qualified medical or dermatological professional before making a purchase.
10. Warranty
Hairgenetix Products are warranted to be free from manufacturing defects for 24 months from the date of purchase.
The warranty does not cover:
- Normal wear and tear
- Damage caused by improper use
- Unauthorized repairs or modifications
- Use with unauthorized accessories
11. Contraindications Warning
Do not use Hairgenetix devices or serum if you:
- Have active acne, eczema, psoriasis, or other inflammatory skin conditions
- Have a history of keloid scarring
- Have active infections, including viral (e.g., herpes simplex)
- Are pregnant or breastfeeding (unless cleared by a doctor)
- Are on anticoagulant medication without medical clearance
- Have immune deficiencies or active cancer treatments
If unsure, consult a qualified healthcare professional before use.
Hairgenetix accepts no responsibility for use by individuals with contraindicated conditions.
12. User Indemnity
You agree to indemnify, defend, and hold harmless Hairgenetix, its affiliates, officers, directors, employees, and agents against all claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your misuse of the Products
- Breach of these Terms
- Failure to follow safety guidelines
- Any claims from third parties related to your use of our Products
13. Intellectual Property
All content on Hairgenetix.com — including text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations — is the property of Hairgenetix or its licensors.
You may not copy, modify, distribute, or exploit any part of this Website or its contents without express written permission.
14. Limitation of Liability
- Hairgenetix’s total liability to you for any claim arising out of the purchase or use of Products shall not exceed the amount paid for those Products.
We disclaim liability for:
- Indirect, incidental, or consequential damages
- Loss of income, profits, or data
- Business interruption
- Any adverse physical or mental health effects caused by use of Products
- Injury caused by incorrect or negligent use of Products
- Allergic reactions to ingredients in the serum
- Allergic reactions as a result of using micro needling
Nothing in these Terms excludes liability for death or personal injury caused by our proven negligence.
15. Force Majeure
Hairgenetix shall not be liable for delays or failures caused by events outside our reasonable control, including but not limited to natural disasters, strikes, governmental actions, or internet outages.
16. Website Use and Security
The Website is provided on an “as is” basis.
Hairgenetix makes no guarantees regarding uninterrupted access or error-free operation.
Unauthorized attempts to hack, disrupt, or damage the Website are strictly prohibited and may be prosecuted.
17. Privacy Policy
Hairgenetix is committed to protecting your privacy.
Your personal information is collected, processed, and used in accordance with our Privacy Policy.
By using the Website, you consent to such data processing.
18. Governing Law and Jurisdiction
These Terms and your use of the Website and Products are governed by the laws of the Netherlands.
You agree to submit to the exclusive jurisdiction of the courts of the Netherlands.
19. Amendments
Hairgenetix reserves the right to amend these Terms at any time without prior notice.
The latest version will always be available on our Website.
Continued use of the Website or Products constitutes acceptance of any changes.
20. Contact Us
If you have any questions about these Terms and Conditions, please contact: