Shipping & returns


Shipping Information

We offer reliable and fast shipping options to ensure your products arrive as quickly and safely as possible. Orders are processed and shipped within 1-2 business days. Delivery times may vary depending on your location, but you can track your order status every step of the way using our tracking system.

 Shipping Methods

  • Standard Shipping: Delivery within 5-7 business days
  • Express Shipping: Delivery within 2-3 business days
  • Overnight Shipping: Next-day delivery (available in select regions)

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

Returns & Replacements

We want you to be completely satisfied with your purchase. If you’re not happy with your product, we offer a hassle-free return and replacement process.

  • Returns: Products can be returned within 30 days of delivery for a full refund, as long as they are in their original condition.
  • Exchanges: If your product is defective or you receive the wrong item, we will gladly exchange it for the correct product.
  • Refunds: After receiving and inspecting the returned item, we will issue a refund to the original payment method

Exclusion of Refunds due to Microneedling Discomfort

By purchasing microneedling-related products from HairGenetix.com, you acknowledge and accept that the application of such products, particularly those involving microneedling of the scalp, may cause varying levels of discomfort or pain depending on individual sensitivity.

HairGenetix makes no guarantees regarding individual tolerance to the microneedling process, and it is the responsibility of the buyer to assess whether such a treatment is suitable for their personal comfort and pain threshold.

Refunds will not be granted on the basis that a customer finds the treatment process too painful or uncomfortable to continue. All purchases are made at the sole risk of the buyer, and the inability to tolerate the sensation of microneedling does not constitute a valid reason for a return or refund.

If you are uncertain about your ability to tolerate microneedling, we strongly recommend consulting with a qualified medical or dermatological professional before making a purchase.

How to Return or Exchange

  1. Fill out the return form here on the website.
  2. Print the filled out form and return label
  3. Pack the product securely in its original packaging.
  4. Send it back to us using the return label.
  5. Once we receive the return, we’ll process your refund or replacement request promptly.

For more details or specific inquiries, feel free to Contact Us.