4-month satisfaction promise
3 easy refund steps
Struggling with hair loss? If Hairgenetix doesn’t deliver results within 4 months, we’ll refund your purchase—no stress, no hassle. Just follow three simple steps to qualify.
STEP 1
Track your progress
Take a photo of the treated area each month and watch the transformation happen.
STEP 2
Mesotherapy at least once a week
Make sure you apply the Hairgenetix Advanced Hair Growth Serum a minimum of once every week using the Hairgenetix Mesotherapy Pen.
STEP 3
Commit for 4 months
Complete weekly at-home mesotherapy sessions consistently for 4 months (minimum 16 treatments). If you don't see results and meet the conditions below, click 'Claim guarantee'.
4 month results
Client results have consistently shown that an impressive 96% of participants experienced significant improvements after just 4 months of using the Hairgenetix At-Home Mesotherapy system with the Advanced Hair Growth Serum. Remember, hair growth is a gradual process, and consistency is key. Stick to your weekly routine of minimal one mesotherapy session a week. We also recommend combining this with the topical Copper Peptide serum to unlock the full potential of your results.
Patience and dedication will reward you with healthier, fuller hair!
Within two months after
To be eligible for the guarantee, claims must be submitted no later than 2 months following the initial 4 month period. Ensure that your request is filed within this timeframe to secure your refund.
Includes up to 16 treatments
The guarantee applies exclusively to the products necessary for completing the 4-month period. As such, a maximum of 3 boxes of serums are eligible for coverage under this guarantee.
Track Your Progress
To claim the guarantee, please provide photos showing your monthly progress, or lack thereof, with a minimum of one mesotherapy session per week in combination with daily use of the Copper Peptide serum.
Guarantee FAQ's
What is the duration of your guarantee?
Our guarantee lasts for 4 months from the date of purchase. We believe this gives you ample time to experience the benefits of our products.
Which products are covered by the guarantee?
The Hairgenetix Mesotherapy Pen and Advanced Hair Growth Serum as long as they are purchased from our official website and used as directed.
What should I do if I don’t see results?
If you don’t see noticeable results after 4 months of consistent use with at least one mesotherapy session per week, please reach out to our customer service team to discuss possible adjustments. If you have been using the products correctly and you are still unsatisfied with the results; then fill out the claim form via the link above. Or contact support and we will guide you through the claims process.
Is there a limit on how many products I can claim under the guarantee?
Each customer is entitled to one guarantee claim per product purchased. The claim only applies to the products used in the four month period. For the Hair Growth Serum this is 4 boxes (5 vials per box).
What happens if my product is damaged during shipping?
If your product arrives damaged, please contact our customer service team within 48 hours of receipt. We’ll arrange for a replacement and ensure you’re satisfied.
Do I need to return the product to claim the guarantee?
Yes you’ll need to return the Mesotherapy Pen and any unopened Hair Growth Serum Vials along with a copy of your purchase receipt to process your guarantee claim.
Can I get a refund instead of a replacement?
Yes, you can choose between a refund or a replacement for products that qualify for the guarantee.
How long does it take to process a guarantee claim?
Once we receive your returned product, processing typically takes 5-7 business days. We’ll keep you updated via email throughout the process.
